For example, when a Zoom Room goes offline, create a ServiceNow incident. If you want to perform certain actions based on specific Zoom Room alerts, you can make use of the Zoom Room alert’s “issue” field to create a condition for your flow triggers. When a Zoom Room issue is detected, an auto-generated alert will trigger your ServiceNow flow and perform the actions you defined. The integration should be operational at this point. Select any desired action to perform (e.g.For a Zoom Room online alert (for the same Zoom Room), you may want to mark the incident as resolved. For a Zoom Room offline alert, you may want to create a new incident. (Optional) Add a condition filter to trigger off specific alerts.Select x_zvmi_zoom_alerts_table as the Table.Use the Flow Designer instructions to create a ServiceNow flow.Note: you can customize the alert settings for a group of Zoom Rooms by placing them in a Location and editing the Alert Settings Notifications for the Location.Ĭreate ServiceNow Flows that will trigger when a Zoom Room alert is generated: Under the Notification Settings section, select which alerts to generate.Click Room Management, then click Zoom Rooms.Enable Zoom Rooms to generate alert notificationsĬustomize which alert notifications will be generated from the Zoom Room configuration page: To make use of the integration, alerts need to be generated from Zoom, and flows need to be defined using the ServiceNow Flow Designer. Login to your ServiceNow account as a ServiceNow admin or a different user that has the “x_zvmi_zoom_alerts.table_user” assigned.In the window that pops up, click Authorize.On the configuration page, populate the Instance ID, Client ID, and Client Secret fields using the information saved in the previous step.Navigate back to the ServiceNow Alert Notification app on Marketplace.Otherwise, you must re-authorize before 100 days by performing the “Enable and authorize the integration” steps in the below section. To allow the integration to continue uninterrupted, you should update the “Refresh Token Lifespan” value as indicated above. Note: Authorization to your ServiceNow account is by default limited to 100 days. In the Refresh Token Lifespan box, update the value to 2,111,222,333.Copy and save the value for the Instance ID.Statistics for: Demo Server :80 at: Mon Sep 02 21:49: (Refresh)Ĭonnected to cluster node: :dummyīuild tag: glide-madrid-12-18-2018_patch4-05-29-2019 In your browser navigate to On the next page, you will be given information for your Service-Now instance in the following format:.
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